Shipping policy

 

At Mirestynor, we aim to provide clear shipping information and a reliable delivery experience for every furniture order. This policy outlines our delivery coverage, shipping fees, processing times, tracking procedures, and how we handle delivery issues.

1. Delivery Areas

We currently ship to eligible addresses throughout the United States. We do not currently deliver to destinations outside the United States. Please provide a complete and accurate shipping address at checkout. Delivery availability may vary depending on the destination and the size or handling requirements of the item.

2. Shipping Fees

The total order amount includes the price of the products and shipping costs. All costs are already included in the displayed price, with no additional charges.
Shipping costs are applied according to the following criteria:
– Orders with a total amount between $0.01 and $69.99: shipping cost of $8.99;
– Orders with a total amount of $70 or more: free shipping.

3. Taxes and Other Charges

All applicable taxes and related charges are included in the prices displayed on our website, where supported by our actual pricing and checkout arrangements. The total payable amount will be shown before you place your order. Any applicable additional charge will be disclosed before payment.

4. Order Cut-Off Time

Our standard order cut-off time is 6:00 PM Central European Time (CET), Monday through Friday. Orders placed before the cut-off time on a business day begin processing that day. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

The cut-off time determines when processing begins and does not guarantee same-day dispatch.

5. Order Processing Time

Our standard processing time is 1-3 business days. This period covers order verification, preparation, packaging, and arrangements for carrier collection. Processing time is separate from transit time.

If an unexpected issue causes a significant processing delay, we will make reasonable efforts to notify you using the contact information provided with your order.

6. Shipping and Delivery Time

Estimated transit time is 5-10 business days after dispatch. Based on our standard processing and transit estimates, the overall delivery period is generally 6-13 business days from the start of processing.

Delivery dates are estimates and are not guaranteed. Actual delivery may vary due to destination, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control. Any material delay will be handled in accordance with applicable requirements.

7. Shipping Carriers

We may use established carriers, including UPS, FedEx, and DHL, or other suitable carriers based on the shipment's destination, dimensions, weight, and handling requirements. Carrier selection may vary by order. Available carrier and tracking details will be provided after dispatch.

8. Order Tracking

After placing an order, you will receive an order confirmation email containing your order number and relevant payment details. Once the order has been dispatched, tracking information will be provided when available.

To check your order status, visit the "Order Tracking" page on our website and enter the email address or phone number associated with your order, together with your order number. Tracking updates may take some time to appear after dispatch.

9. Shipping Responsibilities

Damaged, Missing, or Lost Shipments

If your order arrives damaged, contains missing items, or appears to be lost in transit, please contact us promptly. Include your order number, a description of the issue, and clear photographs of the item and packaging where available.

If tracking shows that your order was delivered but you cannot locate it, please check the delivery area and contact us for assistance. We will review the available information and coordinate with the carrier where appropriate. Depending on the circumstances, a replacement, refund, or other appropriate resolution may be available. Your applicable consumer rights remain unaffected.

Shipping Changes and Cancellations

If you need to change your delivery address or cancel an order, contact us as soon as possible and provide your order number. Requests may be accommodated before the order is processed or dispatched, but changes cannot be guaranteed once fulfillment has begun.

After dispatch, we may be unable to stop or redirect the shipment. Any further cancellation or return request will be handled under our applicable policies and consumer rights.

Delivery Address and Access

Please verify that your delivery address, recipient details, and contact information are complete and accurate before placing your order. Incorrect or incomplete information may delay delivery.

For furniture deliveries, consider whether the item can be safely brought to the intended location, including access through doorways, stairways, and elevators. Unless expressly stated in the product listing or confirmed before purchase, delivery does not include indoor placement, stair carrying, assembly, removal of existing furniture, or packaging disposal.

If you identify an address error, contact us immediately. We will make reasonable efforts to assist, but changes may not be possible after processing or dispatch. Any applicable additional charges will be disclosed before being applied.

10. Delivery Inspection and Receipt

Please inspect your shipment upon arrival for visible damage, missing parts, or incorrect items. Where possible, photograph any damage and retain the packaging until the issue has been reviewed.

If a carrier requests a signature, inspect the shipment before signing whenever reasonably possible. If damage is visible, ask whether it can be recorded on the delivery receipt. If damage is discovered after unpacking, contact us promptly with your order number and supporting photographs.

If delivery coordination is required, please respond to carrier communications in a timely manner. Accepting or signing for a delivery does not by itself waive any rights or remedies available under applicable law.

11. Contact Us

For questions about shipping, delivery, or order tracking, please contact us:

Address: 10787 Mill Dam Rd, Bentonville, AR 72713, US
Phone: +1 479-226-5814
Email: service@mirestynor.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)