Refund policy

 

At Mirestynor, we aim to provide a clear and convenient return and exchange process for furniture purchased through our online store. This policy outlines the applicable timeframes, eligibility requirements, procedures, and refund arrangements.

1. Return and Exchange Period

You may request a return or exchange within 30 days of delivery. Please contact us within this period to initiate your request.

The 14-day period applies to change-of-mind requests and does not limit any additional rights or remedies that may apply to defective, damaged, or incorrectly described products.

2. Eligible Returns and Exchanges

You may contact us to request a return or exchange for the following reasons:

• Product Damage or Appearance Defects: The product arrives with visible damage, scratches, dents, broken parts, or other significant appearance issues.

• Product Quality Issues: The product has a manufacturing defect or does not function as described.

• Unusual Odor or Significant Color Differences: The product has an unusual and persistent odor or a material color difference from its online description.

• Incorrect or Misdescribed Product: The item received differs materially from the product ordered or its description.

• Change of Mind: You no longer wish to keep the product and request a return or exchange within the applicable period.

For change-of-mind requests, please keep the product, components, and accessories in good condition and retain the original packaging where reasonably possible. We may consider the product's condition when assessing the request.

Minor color variations caused by lighting, photography, or screen settings do not necessarily constitute a product defect. However, significant differences from the product description may be reviewed as a potential issue.

3. Return and Exchange Procedure

To initiate a return or exchange, please follow these steps:

• Contact us by email or phone and provide your order number, proof of payment, reason for the request, and relevant photos or videos where applicable.

• We will review the information provided and notify you of the outcome. If your request is approved, we will provide the designated return address and shipping instructions.

• Return the product to the address we provide and retain your shipping receipt or tracking information until the process is completed.

• After receiving the returned product, we will inspect its condition and assess the reported issue. We will then notify you of the next steps based on the inspection results and the applicable return or exchange terms.

Please contact us before sending any product back. Returns sent to an unauthorized address may experience processing delays.

4. Refunds and Replacement Products

Refunds for approved returns will be issued to the original payment method used for the purchase, including the Visa or MasterCard account used for payment, where applicable.

We estimate that refunds will appear in your account within 3-5 business days after processing. Actual posting times depend on your card issuer or payment provider. If the refund has not appeared after this period, please contact us for assistance.

For approved exchanges, we will arrange shipment of the replacement product within 1-3 business days after the returned item has been received and inspected, subject to product availability.

If a replacement is unavailable, we will contact you to discuss the available options. For shipping and delivery information, please refer to our Shipping Policy.

5. Return Shipping Costs

Return shipping costs are allocated according to the reason for the request:

• Confirmed Product Damage, Quality Defects, Significant Product Description Discrepancies, or Incorrect Items: We will cover reasonable return shipping costs for approved claims. Please contact us before arranging return shipment.

• Change of Mind: You are responsible for the applicable return shipping costs. For large furniture items, any return shipping cost or reasonable estimate that must be disclosed before purchase will be provided as applicable.

We will provide return instructions before the product is shipped back. Any shipping cost arrangements will be handled consistently with the information provided at purchase and any applicable consumer rights.

6. Product Inspection and Return Conditions

Please provide accurate information when submitting a return or exchange request. Photographs or videos may help us assess visible damage, missing components, quality concerns, or differences from the product description.

For furniture returns, please include the relevant components and accessories and take reasonable care when preparing the product for shipment. Retain the original packaging where reasonably available.

Product inspection is intended to assess the reported issue and the condition of the returned item. It does not remove any applicable rights or remedies relating to defective, damaged, or incorrectly described products.

7. Contact Us

For questions about this policy or assistance with a return, exchange, or refund, please contact us using the details below.

Address: 10787 Mill Dam Rd, Bentonville, AR 72713, US
Phone: +1 479-226-5814
Email: service@mirestynor.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)