At Mirestynor, we aim to provide a clear and straightforward order cancellation process. This Policy outlines the conditions for cancellation, how to submit a request, and how approved refunds are processed.
1. Order Cancellation Conditions
Orders may be cancelled within 48 hours of placement, provided they have not been shipped. The 48-hour period begins when the order is placed. Please contact us promptly, as eligibility depends on the order status when we receive your request.
Orders requested for cancellation after 48 hours, or orders that have already been shipped, cannot be cancelled through our standard cancellation process. Once the order has been delivered, you may contact us to request a return and refund in accordance with our Return and Exchange Policy.
If we cannot ship an order within the stated timeframe, we will provide the applicable options, which may include accepting a revised shipping date or cancelling the order for a refund.
2. Order Cancellation Procedure
Step 1: Submit a Request
Contact our customer service team by email or telephone. Please provide your order number and, if necessary, payment confirmation or other information required to verify your purchase.
Step 2: Review and Confirmation
We will review your request and verify the order's processing and shipping status. If the order is eligible for cancellation, we will confirm the outcome and arrange the applicable refund. We will notify you using the contact information associated with your order.
If the order has already been shipped or is otherwise ineligible for cancellation, we will explain the available next steps.
3. Refund Procedure
Refund Method
Approved cancellation refunds will be returned to the original payment method. For payments made with Visa or Mastercard, the refund will be credited to the card account used for the purchase.
Refund Processing Time
After cancellation approval, we will initiate the applicable refund. The funds are generally expected to appear in your account within 3-5 business days after processing, depending on your bank or card issuer. Actual posting times may vary.
If your refund has not appeared within this period, please contact us with your order number for assistance.
4. Contact Us
For cancellation requests or questions about this Policy, please contact our customer service team.
Address: 10787 Mill Dam Rd, Bentonville, AR 72713, US
Phone: +1 479-226-5814
Email: service@mirestynor.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)